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  • Ticket FAQ's

WHERE CAN I BUY TICKETS?

All tickets are digital and must be purchased via RocketMortgageClassic.com or AXS.com online, ahead of the event. We will not be selling tickets on-site at Detroit Golf Club for this year’s tournament.

WHAT TYPES OF TICKETS ARE AVAILABLE?

Daily Grounds tickets are available for purchase. We will not be offering Good Any One Day tickets and all tickets must be purchased by the day (Wednesday through Sunday). There will be a four-ticket limit per day, per account holder.

2021 Ticket Prices – Available starting May 27

  • Wednesday: $20
  • Thursday: $60 – 75
  • Friday: $70 – 85
  • Saturday: $80 – 95
  • Sunday: $80 – 95

IS PARKING INCLUDED IN MY TICKET PURCHASE?

No, you will need to purchase a parking pass separately via RocketMortgageClassic.com or AXS.com online and ahead of the event.

HOW WILL PARKING WORK?

ALL PARKING MUST BE PURCHASED IN ADVANCE. NO CASH PAY PARKING will be available. Parking will also be Mobile Entry Only. You will need to have your mobile parking barcode ready to show at the entrance to the parking lot.

WHAT IS THE TICKET POLICY FOR YOUTH AND MILITARY?

Due to the uniqueness of this year’s event, the Rocket Mortgage Classic had to modify the ticket offerings for 2021 and will not offer free ticketing programs, including youth and military tickets. Instead, Monday and Tuesday tickets have been donated to non-profits that support and serve military and youth in our community. We look forward to resuming our complimentary ticket program in future years.
Non-Profits we have donated tickets to that are youth and military specific:

  • Birdies for Charity Program
  • Connect 313 Fund
  • United Way of Southeast Michigan
  • The Children’s Foundation
  • Detroit Rescue Mission
  • Midnight Golf Program
  • Detroit PAL
  • Detroit Public School Community District
  • Flint School District
  • Hollywood Golf
  • The Greater Palmer Park
  • Taylor School District
  • WISE Detroit
  • Hazel Park School District
  • Veteran Charity Services
  • Fisher House Detroit
  • Downriver For Veterans
  • Southwest Solutions
  • Michigan Nonprofit Association
  • Lakeshore Family YMCA
  • YMCA Detroit
  • YMCA Ann-Arbor
  • WINC For All Women Veterans
  • Mosaic Youth of Detroit
  • Detroit Youth Choir
  • Big Brothers Big Sisters of Metropolitan Detroit

WHAT IS THE BEST WAY TO GET TO THE 2021 ROCKET MORTGAGE CLASSIC?

Parking for Purchase
The tournament will offer round-trip shuttle service to the Main Entrance of the Rocket Mortgage Classic for fans parked in tournament-designated lots. All parking must be purchased in advance. All bus capacities will adhere to local and State health and safety guidelines.

Rideshare
The Rideshare pick-up/drop-off point will be in the same location as the 2019 event, the Palmer Park Community Building, located at 1121 Merrill Plaisance Street, Detroit, MI 48203.

GATE OPENING TIMES?

2021 Gate Hours

  • Monday 
    • Tee Times: ALL Day
    • Gate Times: 10:00 AM to 6:30 PM
    • Shuttle: 9:30 AM to 6:30 PM
  • Tuesday 
    • Tee Times: ALL Day
    • Gate Times: 10:00 AM to 6:30 PM
    • Shuttle: 9:30 AM to 6:30 PM
  • Wednesday
    • Tee Times: 6:45 AM
    • Gate Times: 6:30 AM to 6:30 PM
    • Shuttle: 6:00 AM to 7:30 PM
  • Thursday
    • Tee Times: 6:45 AM
    • Gate Times: 6:30 AM to end of play
    • Shuttle: 6:00 AM to end of play
  • Friday
    • Tee Times: 6:45 AM
    • Gate Times: 6:30 AM to end of play
    • Shuttle: 6:00 AM to end of play
  • Saturday
    • Tee Times: 8:25 AM
    • Gate Times: 7:30 AM to end of play
    • Shuttle: 7:00 AM to end of play
  • Sunday
    • Tee Times: 8:25 AM
    • Gate Times: 7:30 AM to end of play
    • Shuttle: 7:00 AM to end of play

WILL CALL?

There will be no offsite Will Call this year. All attendees should have their digital tickets and parking passes in advance of the tournament.

CAN I LEAVE TICKETS FOR FRIENDS, FAMILY OR CLIENTS?

Tickets can be transferred either through the AXS app or Fan Account. All you need is the recipient’s email.

WHAT IF I HAVE TROUBLE ACCESSING MY TICKETS WHEN I GET TO THE TOURNAMENT?

We will have a ticket resolution and customer service box office onsite at the Main Entrance. We will not be selling tickets onsite at Detroit Golf Club for this year’s tournament.

What is Mobile ID?

Mobile ID is our digital ticketing technology which provides you the flexibility and convenience of safely and securely managing your tickets online or in the AXS mobile app.

Getting Into the Event

When it’s time for the event, the Mobile ID through the AXS App is the recommended form of entry, but if you don't have access to a smartphone, you may use the credit card you used to purchase the tickets.
Here's how it works:

  1. Get the AXS app if you haven't already
  2. Open the App and sign in to see your tickets
  3. Show the ticket in the App at the entrance and get them scanned to enter. Have fun!

I have Mobile ID, but forgot my phone. What do I do?

Please go to the box office for help. You’ll need to provide some form of ID and verification info previously entered in your AXS account.

I have Mobile ID tickets that I bought for a group. How do we all enter the venue?

  • You have two options:
    • Make sure everyone enters together. Show the tickets on your phone for everyone in your group.
    • Transfer tickets to friends (for select events). 
      • If you’re not arriving as a group, you can transfer tickets to friends straight from your AXS account. Then your friends can get in with their own phones using the AXS app.

Transferring Tickets

What is transfer? A ticket transfer allows you to digitally send each guest in your party their own Mobile ID and use the AXS app for entry. With seat transfers, you no longer have to worry about delivering the paper tickets to them in advance or meeting guests in before the event to walk in together.
Note that some areas within some venues may be non-transferable. Refer to your order to review whether your tickets are transferable.

Here's how it works:

  1. Click the Transfer button next to the event in your AXS account.
  2. Select the tickets to transfer and enter the recipient's information.
  3. On the review page, click the Transfer button to send the tickets.
  4. The recipient will get an email about the transfer, and they’ll need to create an AXS account (if they don’t have one yet) to complete the transfer. After that, the tickets will be theirs to use with the AXS App.

Is there a fee for transferring seats? No, there is no fee for transferring seats.

How will I know if my transfer was successful? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. You may also review your transfers and purchase history at AXS.com.

How do I accept Transferred Tickets?

If you already have an AXS account, the tickets will be transferred to your account automatically. Otherwise, you’ll get an email letting you know you need to create an AXS account to claim the tickets. Just follow the simple steps to make the tickets officially yours.

Once I have downloaded the AXS App and created my AXS account, do I have to accept the transfer every time? Nope. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually).

Can seats be transferred to someone who doesn’t have an AXS account?

Yep! They’ll just have to create an AXS account to claim their tickets. They’ll also need to get the AXS App. When it’s time for the event, they can open the app to show their tickets on their phone.

Can I cancel a transfer?

It depends. If your friend already has an AXS account, the tickets will be transferred instantaneously. Otherwise, you have until your friend creates an account to cancel the transfer.
Remember, your friends can always transfer tickets back to you.
 

HEALTH AND SAFETY

WHAT HEALTH AND SAFETY PROTOCOLS WILL I HAVE TO FOLLOW WHILE ON SITE?

Please visit www.pgatour.com/knowbeforeyougo for the fan safety guide that is in effect at all PGA TOUR events.